Warranty & Grievance Overview
Warranty Details & Claim Overview
All products from Pramukh Products are backed by a 6-Month Limited Warranty covering manufacturing defects from the original date of delivery.
Warranty Coverage & Exclusions
What Is Covered: Manufacturing faults in welding, structural joints, or material assembly; premature peeling, flaking, or severe rusting of finishes under standard indoor conditions; and defective mounting hardware supplied with the product.
What Is Not Covered: Damage caused by acidic, abrasive, or bleach-based cleaners; improper installation, overloading, or accidental drops; normal wear and tear or minor surface scratches; unauthorized modifications; and usage in harsh commercial or outdoor environments.
Terms: Valid for 6 months for the original purchaser with a valid tax invoice or order ID. Coverage is restricted to the repair or replacement of the defective component or product.
How to File a Claim
Prepare Details: Gather your Order ID, purchase invoice, and 2 to 3 clear photos or videos highlighting the issue.
Submit Request: Reach out to customer support via email or WhatsApp with your claim information.
Inspection & Resolution: The quality team reviews claims within 48 business hours. Validated claims qualify for a free replacement part or a new unit dispatch.
Support and Contact Details
Email: motiqoindia@gmail.com
Customer Support: +91 942 894 9537
Support Hours: Monday to Saturday, 10:00 AM to 5:00 PM IST (excluding public holidays)
Registered Office: Shed No-68, Shiv Shakti Industrial Estate, Kathwada Singarava Road, Kathwada, Ahmedabad, Gujarat, India – 382430
Website Shipping Policy Overview
Policy Applicability: Governs all orders placed through www.motiqostore.com, operated by Pramukh Products (doing business as Motiqo, "we," "us," or "our").
Agreement: Placing an order implies full acceptance of this shipping policy alongside the website's Terms and Conditions and Refund and Cancellation Policy.
Geographic Limits: Deliveries are restricted exclusively within India and remain strictly subject to the PIN code serviceability of logistics partners.
Order Cancellation Rights: Motiqo reserves the right to cancel orders if the delivery destination is unserviceable, lacks special handling capabilities, or proves operationally and commercially unfeasible, with any eligible prepaid amounts promptly refunded. International shipping is unavailable.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Return & Refund Policy Overview
Scope and Applicability: Governs all orders placed through www.motiqostore.com, operated by Pramukh Products, working in addition to product warranties, the Shipping Policy, and mandatory Indian consumer laws.
Eligible Reasons for Return or Replacement: Accepted for physical transit damage, wrong item/variant received, missing parts, verified manufacturing/functional defects, or material discrepancies from the product page description. General change of mind, minor shade/finish variations, or ordering the wrong size/quantity are not accepted.
Strict Reporting Windows: Report transit damage, missing parts, or wrong items within 48 hours of delivery. Manufacturing/functional defects must be reported within 3 calendar days before installation or use, and missing deliveries within 24 hours of the tracking update.
Non-Returnable Items: Excludes customised, cut-to-size, specially procured, or final-sale items, as well as products damaged by misuse or altered/installed after delivery (though legal remedies for manufacturing defects still apply).
Refund Timelines: Prepaid cod and cancelled order refunds are processed within 3 to 10 business days (depending on bank/payment providers) following proper inspection and approval of returned goods.
Grievance Redressal Policy Overview
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- Merit-Based Review: Every grievance is evaluated objectively based on facts, company records, third-party inputs, and supporting evidence. Submission of a complaint does not automatically establish liability, fault, or an automatic refund or replacement obligation.
- Scope of Issues: The policy covers a comprehensive range of matters, including order processing, shipping delays, damaged or defective items, missing components, payments, returns, warranty support, and privacy concerns.
- Verification Requirements: Customers must provide accurate details (such as order numbers, invoices, photographs, and unboxing evidence where applicable) to assist with investigations. Pramukh Products reserves the right to inspect products or require physical/digital verification before approving a resolution.
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- Level 1 (Customer Support): For general order inquiries, routine service issues, or initial assistance.
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- Email: motiqoindia@gmail.com
- Phone: +91 9428949537
- Level 2 (Grievance Officer): For formal complaints or unresolved issues that require further escalation.
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- Grievance Officer: Maulik Patel
- Email: motiqoindia@gmail.com
- Address: Shed No-68, Shiv Shakti Industrial Estate, Kathwada Singarava Road, Kathwada, Ahmedabad, Gujarat, India – 382430
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- Resolution Window: Formal grievances are addressed and resolved within one month of receipt, depending on the complexity of the investigation and the timely receipt of requested information from the customer.
- Support Hours: Monday to Saturday, 10:00 AM to 5:00 PM IST (excluding public holidays).
FAQs
We offer a 2-day return and exchange window starting from the date of delivery. Items must be unused, in their original condition, and returned with all original packaging, hardware accessories, and tags intact.
Since our catalog includes fragile items like glass shelves and metal hook rails, we highly recommend recording an unboxing video when opening your package. If you receive a damaged, defective, or incorrect item, notify us within 48 hours of delivery with the unboxing video and clear photographs to facilitate an immediate free replacement or refund.
You can initiate a request directly through the "My Orders" section on your account dashboard or by emailing our support team with your Order ID, contact details, and the reason for the return. Our logistics partner will arrange a reverse pickup from your address within 2-3 business days.
If the return is due to a damaged product, manufacturing defect, or an error on our end, the reverse pickup and shipping are entirely free. For returns due to a change of mind, a nominal return shipping fee may be deducted from the final refund amount.
Once the returned item reaches our warehouse and passes the quality check, the refund is processed within 48 hours. For prepaid orders, the amount will reflect in your original payment method (credit card, debit card, or net banking) within 5-7 business days.
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